New on board the Mercedes-Benz E-ClassOn December 28, 2019 by PeterH
Intuitive understanding: taking voice control to a new level
Stuttgart. Mercedes-Benz is further enhancing the performance of the LINGUATRONIC voice control system. Infotainment, navigation and – for the first time – vehicle functions can now be operated conveniently courtesy of a host of new, intuitive voice commands.
The E‑Class will also offer even more attractive individualisation options in future. The new Audio 20 entry-level radio features a larger display, new infotainment software and the option of a widescreen cockpit. The equally new Mercedes‑Benz SD map navigation turns the radio into a high-end navigation system.
Other highlights include online access and car telephony with fast LTE technology plus additional interior appointment options and ambient lighting with dynamic light scenarios.
The enhanced LINGUATRONIC voice control system is making an evolutionary leap forward on board the E-Class, opening up sophisticated new control options. For the first time, it allows not only the entertainment system but also vehicle functions to be controlled by voice command.
These include the air conditioning functions, for example. When the vehicle is equipped accordingly, blower level, temperature and seat heating can be controlled conveniently by voice command, with no need for drivers to take their hands off the steering wheel or their eyes off the traffic.
The same also goes for the rear window heater and various comfort and lighting functions. Another new feature enables the driver to call up a wide range of information – such as the date the next service is due, the current speed limit, the vehicle’s range or the current date.
Finding the right words with ease
LINGUATRONIC uses commands which are incorporated in the software and is thus not reliant on an internet connection. In order to cover the vast range of control options, up to 450 voice commands are available, depending on the language version and the vehicle’s equipment.
The commands are designed to be as simple, intuitive and natural as possible, so that drivers will usually phrase the appropriate commands and questions instinctively. “Navigate to xy” is sufficient to launch navigation to the next destination, for example.
“Call xy” triggers a call to the desired number and “massage me” initiates the seat’s massage function. Voice control can also be adapted to the user’s personal situation. If the driver’s home address and work address have been saved as favourites, for example, the commands “take me home” or “take me to work” will prompt the navigation system to guide the vehicle to these destinations.
Several hundred alternatives are stored in LINGUATRONIC for each command, resulting in a high likelihood that the user will hit on the right phrase at the first attempt. By way of additional support, a “teleprompter” presents possible commands on the display as soon as the driver presses the push-to-talk button.
A new function can further speed up choosing the right voice command. This function allows the user to interrupt the system’s voice output to halt the current dialogue and move on to the next dialogue step, for example. This makes voice control faster and more efficient.
Another new feature lends the voice control system from Mercedes-Benz an appealing human touch. The system avoids always reacting to a command with the same answer, instead varying its response between three or four synonymous sentences. This lends communications with the system a pleasant and almost human touch.
LINGUATRONIC has worked in eleven languages in the past. Eleven additional languages have now been added.
Widescreen cockpit also with basic radio
In addition to the standard-specification Audio 20 USB multimedia system and the high-end COMAND Online multimedia system, in future Mercedes-Benz will be offering a new variant of the Audio 20 system in the E-Class
(€ 1011.50 incl. VAT) with a larger 12.3‑inch media display (basic variant 8.4‑inch) and new infotainment software.
The new Audio 20 system can optionally be combined with an additional high-resolution 12.3‑inch display cluster (31.2 cm, resolution 1920 x 720 pixels, € 1011.50 incl. VAT) under a shared glass cover to produce a widescreen cockpit.
The driver can choose between three different styles for the virtual instruments in the display cluster: “Classic”, “Sport” and “Progressive”. Previously, Mercedes-Benz has offered the widescreen cockpit as an interior highlight exclusively in the form of an option for the high-end COMAND Online multimedia system.
The new Mercedes-Benz SD map navigation package is designed for the Audio 20 system (including Audio 20 with 12.3‑inch media display – € 2023 incl. VAT), featuring precise real-time traffic data (“Live Traffic Information”), an innovative free-flow display indicating open stretches of road and optional output on a head-up display.
The new permanently installed car telephony system (€ 702.10 incl. VAT) features HD Voice for optimum reception and stability of voice and data connections. Surfing takes place at LTE speeds.
All-round online access to the vehicle
New infotainment software means that new connectivity packages will be available in future for the new Audio 20 system with large media display.
Via Mercedes me, these packages cover functions such as the Concierge Service, Vehicle Monitoring for remote retrieval of the odometer reading, tyre pressure, fuel level and range for hybrid vehicles, and Vehicle Set-Up for activation of auxiliary heating, ventilation, pre-entry climate control and remote door locking.
A host of improved details
Other new features on board the E-Class include:
- Audible feedback from the Touch Control buttons on the multifunction steering wheel for even more intuitive operation.
- Boot lid convenience closing feature with additional closing function by means of a gentle push on the lid.
- Enhanced ambient lighting with 64 colours and three colour zones showcases the interior like a work of art. Ten colour schemes emphasize the hi-tech setting and lend structure to the interior. A new dynamic mode features changing colours, including a coloured “welcome effect” for the driver, for example. The dynamic ambient lighting also offers functional aspects. It confirms the wish for a higher temperature by briefly highlighting in red the area of the vehicle which is being heated up, for example.
- Two USB charging ports in the rear.
- Two new open-pore wood finishes for the centre console with matching trim, plus new nappa leather appointments in macchiato beige/yacht blue.
- COMAND APS multimedia and navigation system Free map update for three years in 39 European countries
- Pleasant voices for the S-Class
- The new Mercedes-Benz C-Class: Superior safety, comfort and agility
- Genuine Accessories for the new Mercedes-Benz C-Class Estate
- Lots of enhancements for C-Class and GLC
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